Shipping & Delivery

1. When will my order ship?

Because we produce customized products according to your demand, it will take 3~5 business days to produce after you place the order. Then it will be delivered to your home by a courier company.

2. How long does shipping take?

You will receive a tracking number via email once your order has been shipped.

Orders shipping to the US:10~15 business days
Orders shipping to UK destinations:10~15 business days
Orders shipping to Australian destinations:10~20 business days
Orders shipping to Canadian destinations:10~20 business days

 Notice:

1) Due to COVID-19 if the epidemic situation in your area is serious, the transportation time may be 1~3 days later than the expected date.

2) Clients need to cover the resend shipping cost if parcels are returned by insufficient/wrong address and contact information.

3. How much is shipping?

FREE SHIPPING 
we will provide a free standard express delivery service.

4. How can I track my order?

As soon as your order has been dispatched, we will email you to confirm that it's on the way. This email will also have your tracking number, so the email address must be entered correctly when the order is placed.

You can track your parcel through this website: www.17track.net. Enter the website and enter the courier number to query.

5. Will I have to pay customs and import charges?

You have already covered these fees during the payment, so there is no need to make any additional payments. This means that you have already paid the relevant fees for the import and customs clearance processes of the goods, and you do not need to pay any additional customs duties or import charges to the customs authorities.

Company Name: Bin Estrella GmbH
Company Number:064110088
Company Address:Pallaswiesenstraβe 180,64293 Darmstadt’ Germany